How do I put it on my phone?

• iPhone or iPad: open the app in Safari, tap the Share button, then Add to Home Screen.
• Android (Chrome): tap the menu (three dots), then Install app or Add to Home screen.
• Samsung Internet: tap the menu (three lines), then Add page to, then Home screen.

Once it's on your home screen it opens like any other app and works with no internet.

Does it use my data?

Only the first time you open it, to download the app (about 1 MB, less than a minute of video). After that it works offline. Calls and websites you open from the app use your normal phone credit or data.

Who can see what I save?

No one but you. Everything stays on your phone. There is no account and nothing is sent to us or anyone else. Anyone who can open your phone could open the app, so set a PIN in Settings if that worries you. Read the privacy page for the details.

I got a new phone. Where is my stuff?

It stays on the old phone. Because nothing is stored online, it can't move across by itself. Open the app on the old phone and copy across what you need, like your people and appointments.

I forgot my PIN

Tap Forgot PIN on the lock screen. The only way back in is to wipe what you saved, because we can't see or reset your PIN. Help lines and tips stay.

How do I delete everything?

Settings, then Wipe everything. Deleting the app from your home screen, or clearing your browser's data for this site, also removes it all.

Read aloud doesn't work

Read aloud uses your phone's own voice. Check your phone's volume and that silent mode is off. On Android, check that a text-to-speech voice is installed (Settings, then Accessibility, then Text-to-speech). Some older phones don't have a voice.

Hide button

Hide, at the top of every screen, jumps straight to a weather page. Open the app again to come back.

A phone number or link is wrong

Services change. Please let us know so we can fix it for everyone. Tell us the service name and what's wrong. Don't send anything personal.

Accessibility

Landing Kit is built to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. It has Easy mode (bigger text, pictures, simple words, one step at a time), read aloud, large text, light and dark looks, an easy-to-read font, big buttons, and works with screen readers (VoiceOver and TalkBack) and keyboards. If something is hard to use, please tell us.

Contact

Contact details will be added before launch.

Please don't send personal details, ID numbers or anything about your situation. For urgent help, use the numbers at the top of this page.